1. Overview
At Printlay, we want every customer to walk away from our kiosks satisfied with their prints. Because document printing is a real-time, on-demand service, refunds are limited to specific situations described in this Policy.
2. Refund Eligibility
Refunds ARE issued for:
- Failed transaction — payment captured, no print delivered.
- Printer or kiosk malfunction — paper jam, blank or smudged output, hardware failure.
- Duplicate or repeat payment for the same transaction.
Refunds are NOT issued for:
- Wrong file uploaded, scanned, or selected by the user.
- Wrong print settings selected by the user.
- Buyer's remorse or change of mind after printing.
- Quality issues originating from the user's source document.
3. How to Request a Refund
Step 1: Note the transaction details
- Transaction reference number
- Kiosk location
- Date and approximate time of the transaction
- Amount paid and payment method used
Step 2: Contact Printlay support within 48 hours
- Phone / WhatsApp: +92 311 7487358
- Email: printlay26@gmail.com
4. Review Timeline
- We will acknowledge your refund request within 1 business day.
- We will review and respond within 3 business days of receiving all required information.
5. Refund Processing Times
After approval, the time for the refund to reflect depends on your payment method:
- Card / NFC payments: 5 to 10 business days.
- QR / mobile wallet: 1 to 3 business days.
- Cash payments: At the kiosk or via bank/wallet transfer.
Contact Us
Printlay — Customer Support